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How to Create a Proptech Strategy

Congrats on your new gig leading tech for a real estate firm! Ready to make some magic happen? Here are 6 steps to help you create a killer proptech strategy.

Step 1: Get Your Execs on Board

Leaders set the tone, so it’s crucial to have at least one C-level exec championing your proptech plans. The pandemic showed that businesses need to adapt and embrace new ways of doing things, so this should be an easy sell. Plus, you can highlight that tech-savvy employees are more productive (and presumably happier since they automated boring tasks!).

Step 2: Create a Proptech Strategy Team

Assemble a small, enthusiastic team to drive your proptech initiatives. Ideally, team members’ roles should benefit the most from technology and automation. Don’t let the group get too big – if it takes more than two pizzas to feed everyone, you’re doing it wrong!

Step 3: Identify Your Needs

Figure out what you want to accomplish with technology. Start with small groups to identify areas for improvement, rank the pain points in order of priority, and estimate timelines. Keep in mind that not all problems require tech solutions.

Step 4: Determine Your Budget

Once you know what you need, you should create a budget. It helps to identify opportunities and cost savings and to make your case for executive buy-in.

Step 5: Find Potential Solutions

There are tons of proptech vendors out there, so do your research. Start by working with proptech venture capital groups, but also reach out to peer firms to learn about their experiences. Collaboration benefits everyone.

Step 6: Track Your Progress

Measure your success to see if you achieved your goals. Identify the ideal outcomes for each proptech solution, track progress, and hold your team accountable. Don’t forget to assign team members to key projects to boost engagement.

Conclusion

And that’s it! Follow these 6 steps and you’ll be on your way to create an awesome proptech strategy. Don’t forget to check out our other blog posts for more tips!

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MY COMMITMENT | Never sell or share your data | Provide useful and impactful stories

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Startup Story

How to Land Your First Customer

Maybe some people are inherently gifted with the ability to sell anything. For my cofounder and me, sales was a learned skill. Truth be told, we’re still learning, and I expect that we will be learning and improving for the rest of our careers. We completely lucked into our first customer; my cofounder had been writing blogs about getting data out of Yardi for years, and a prospective customer came to him about providing data integration as a service (heck of a market demand, amiright?!). Landing our second customer was much harder. I’m sharing our experience in the hope that it will help you land your first customer.

There are a few key strategies that worked for us. First, we needed a fully-fledged product to sell. We also needed a good website (the modern-day storefront). Then, we had to sort out a good pricing strategy. Finally, we needed to find people who wanted to buy from us. I’ll walk through each of these steps for you.

Create a Product that People Want to Buy

This should go without saying: you need a product to sell that is 1) serving a real need and 2) at a price point that make customers willing to part with their hard-earned money. I am NOT in the camp of selling a product that you don’t have. In my opinion, this results in stress and confusion for your engineering teams that ultimately leads to poor performance, bad engagement, and ultimately high performers leaving your company.

We will often sell folks on new features or services that we’re currently building. However, unlike many salespeople (because again, we aren’t salespeople by trade), we’re incredibly transparent about our product stage. Plus, if you’re a startup, you need to be up front that you are early stage and looking for a partner to grow with you. Having a good reputation early is critical to your success, and transparency is key to trust. I guarantee that we lost prospects because of our transparency. However, we would have had a lot of churn if we were dishonest. And we don’t roll that way anyway.

Short story is that you need both supply and demand for your company’s product.

Design a Good Website

I absolutely love the book, “Don’t Make Me Think” by Steve Krug. If you’re designing your company website, buy this book. Now. And no, I don’t know the author and am not getting any kickbacks (currently…).

Websites are the modern-day storefronts. Instead of walking down the street to find a product, prospective customers google their questions or needs. If your website ranks high in their results and has an interesting sitemap, then they might just “walk in” and click your company’s link.

Copy outranks site design all day, any day. If your website doesn’t explain what you do well in the first three seconds, then you lost that prospective customer. They’ll go back to their jaunty walk down the proverbial street looking at all the fun, shiny objects.

At CREx, we were fortunate in that we had the skillsets to build websites with good copy in-house. If you don’t have that, then by all means, spend what you can to get good copy and a not-bad looking site.

Define Your Pricing

We screwed up on pricing several times before we got it right. To all of our prospective customers who were our guinea pigs, thank you for your patience. We now know what we are talking about and would love to hit the reset button.

In the real estate tech market, software companies price using all sorts of creative methods. Some of the most common include pricing per square foot, assets under management, per user, per property, and many, many more. We tried each of those methods, and each time, we had difficulty communicating to our customers “why”. Why didn’t we price by some other method? Would it be more expensive for them over time? (Or, often, pricing that way was too expensive today). Ultimately, we chose to price in a way that felt authentic to us. 

We figured that if the pricing model was easy for us to understand, then it would be easy for our customers. And you know what? I think we were right. At least, we grew 894% year over year! That ought to count for something.

Moral of the story is to not be shy about trying different pricing models early on. Troubleshoot until you figure out what makes the most sense to you and to your customers.

Find Customers

CREx has never paid for advertising. While we did get our early consulting customers through relationships, our initial SaaS customers came to us. I attribute 1,000% of our success to my cofounder’s content marketing strategy.

Vimal Vachhani wrote quality blog posts on topics that our prospective customers would google. Our website then ranks highly in search results (based on good SEO practices). Once a prospect goes to our website and reads the post, they will be prompted to download a free whitepaper for more information. Any new prospect’s email is automatically added to the CREx subscription list.

This resulted in CREx achieved nearly 1,000 email subscribers over the last year and a half. We now have several free whitepapers available on our CRExchange and CREx Software blogs. We also amped up our LinkedIn presence and created a community for real estate tech users on Slack called CREx Connect. Reach out if you’d like to join.

Sure, it’s more effort to create content regularly that’s good and interesting. It’s also more authentic, and that authenticity will win you more loyal customers. It’s loads better than throwing money like spaghetti at the paid ads wall and hoping something sticks.

Conclusion

It’s not easy to ask strangers and friends to give you money. Yet it’s much easier if you have a good product solving a real problem, a legitimate website, and a solid pricing strategy. Use content marketing to your advantage. If you follow these four recommendations, I guarantee that it will help you land your first customer.

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MY COMMITMENT | Never sell or share your data | Provide useful and impactful stories

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Startup Story

When You’re the Best, You Have a Target on Your Back

Right now, CREx Software is the underdog. We’re competing against an incumbent company-that-shall-not-be-named. Our competitor is better funded, has been around five years longer than us, and has name-brand recognition. While we actively pursue name-brand recognition, our goal is to fly under the radar for as long as we possibly can. Why, you ask? Because once we start becoming known as the best, our backs become etched with the painful, semi-permanent tattoo of a bright red target. When we become the best, we will have a target on our backs and have to work even harder to win.

Let me give you an example from my past.

Texas Academic State Championships

It was freshman year of high school. Like any proper nerd, I competed in academics. And not just any old academic competition: UIL, the big leagues for Texas public schools. Every class of school across the state vied for district, regional, and state championships. My high school was a legend in the Literary Criticism competition.

It all started when my high school English teacher, a former National Merit Scholar, returned to Martin’s Mill ISD to teach. She was the first Martin’s Mill student to win the state Literary Criticism (fondly called “Lit Crit”) competition. When she returned to teach English, she used her own methodical approach to theory and memorization to coach our Lit Crit team.

Making the team was a huge deal. Freshman didn’t often make the cut, and when I was selected to join the team as an alternate during my freshman year, I was ecstatic. We had an incredibly intelligent group. So intelligent, that we won the state competition not only for our small school sized group but across all schools in the entire state of Texas. This is from a tiny, East Texas public school with an average class size of 35 students! We beat the Westlakes and Pearlands and Highland Parks (all top public schools in the state). Insane.

The next year, we returned to the state competition with 3 out of the 4 same team members. Everyone already knew we were the team to beat, and yet, we made sure they were all reminded of it. We actually debated having T-shirts made with our motto, “It’s not hubris. We’re just that good.” And you know what happened? We got second. For the first time in years and years, the Martin’s Mill Lit Crit team didn’t win.

I had amazing coaches (both academic and in sports), good talent, and a hard-working spirit. Learn how I tuned out the second commenter, a Negative Nancy, here.

It's Easy to Revel in Success. It’s Harder to Maintain It.

What I learned from that experience is this: no matter how good you may think you are, there are so many other smart, innovative people out there trying to find a way to be better than you. Yes, we should all be intrinsically motivated and aim to beat our best. But that doesn’t work for everyone. For those people, you need to know that YOUR best will not always be THE best. Someone, someday, somewhere will come along and unseat you. It may happen after your career is long over, but it will happen. With that knowledge of the target on our backs, we must work harder every day, every minute.

It is hubris. No one is that good.

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MY COMMITMENT | Never sell or share your data | Provide useful and impactful stories

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Startup Story

How to Start a Startup (As a Woman)

It’s hard to start a business. Full stop. 

It’s even harder if you’re a woman. 

That’s why I’m writing this blog. I will share all of the nitty-gritty details of how to start a startup as a woman. Whether you’re an aspiring female founder, a female executive facing similar challenges, or an ally who wants to understand and support your colleagues, this blog is for you.

Together, we’ll explore the many challenges that all founders experience. We’ll also focus on the less-talked about challenges faced by many female founders. Throughout each post, I’ll share my strategies for overcoming these obstacles. While it’s never easy to start a startup, my goal is to let you learn from my experiences with the hope that you’ll have an easier path than me.

These are the challenges that I have faced in the nearly two years since we started CREx. As a precursor to the stories that will follow, let’s briefly talk about each of the female-specific ones. I promise to share how I overcame them later.

Getting Shafted on Funding

You may have read that women receive less than 2% of all venture funding. Many of my male founder colleagues receive millions of dollars in funding before they even have a viable product. Instead, most women need traction and some product-market fit before we could dream of raising that amount of capital (without giving up half the business). And even if we have that, many investors focus on ancillary things, like “You need a better name for the company” or “I think your brand colors are too bright.” Alas, our problems extend far beyond raising capital.

Cofounder or Investor Tries to Sleep with You

In my case, this was the same individual. Some women, such as Whitney Wolfe Herd, may have a relationship with their cofounder that falls apart. Then, discrimination ensues. 

*My current cofounder, Vimal Vachhani, is an incredible human and ally. I had this experience while starting a previous company.

Former Employer Tries to Claim They Own Your IP

Many of my male founder friends have former bosses who so strongly supported their business idea, they invested. That didn’t happen to me. And once again, it didn’t happen to Whitney Wolfe Herd either.

Dressing Appropriately

You may be thinking, “Why is this on the list?” Well, I put it on here because I guarantee that none of my male founders have ever had to second-guess their outfits like I have. Should I wear a blazer and slacks or jeans and a jacket? Sneakers or heels? Can I wear fitted pants or will I be sexualized? And oh boy, did I learn the hard way NOT to wear a dress on a conference panel. Keep those legs crossed, Jen!

Prospective Customers Only Want to Speak with the “Boss”, Your Male Cofounder

For some reason, I thought that the letters “CEO” on my title would magically grant me respect. They don’t.

Now, if you are an aspiring female founder, please – don’t let this list scare you away. Instead, let it motivate you. The only way that we even the playing field is by normalizing our existence as successful founders. Let’s do this. Together.

Keep reading to learn more pro tips on how to start a startup as a woman. You’ve got this!

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MY COMMITMENT | Never sell or share your data | Provide useful and impactful stories