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Startup Story

Indifference to Rejection

Getting used to bad stuff happening to you

Vimal Vachhani writes an amazing weekly newsletter. Drop what you’re doing and subscribe to it here.

NOW.

I said NOW.

Great! Thanks for subscribing… and coming back.😊

Vimal confessed to me that he was nervous about putting himself out there with his newsletter. It was strange, he said, because he’d been writing blog posts for well over a decade, co-authored several books, and taught classes. Somehow though, the idea of committing to a weekly newsletter with his name on it was scary.

Naturally, I asked him why.

“Because I’m putting my name on it. This is me,” he said.

Ah, I get it.

It is absolutely terrifying to put yourself out there on your own. To be creative and risk someone sh**ting all over your hard work because they didn’t like it (or even worse, if it wasn’t good).

My experience with rejection

Sam Zell once said, “Indifference to rejection is a fundamental part of being an entrepreneur.”

In other words, part of being a successful entrepreneur is getting used to people not liking your work.

To be fair, indifference to rejection is hard.

One time, when I lived the Power Point life, I spent all weekend crafting new strategy slides. I’d never done this type of work before, and I was excited to breathe life into my ideas.

Finally, Monday morning came, and I was ready to present my work.

I remember anxiously sitting in the conference room. My deck was on the projector, my heart was racing, and I felt like I had some strange pounding in my ears that I couldn’t identify. 10 minutes late, my boss finally shows up.

He walks in and says, “What do you got?”

I proceeded to walk him through my carefully and thoughtfully prepared deck.

Before I even made it to the third slide, he said, “This is total shit.”

I’ll never forget the way my heart felt like it dropped out of my chest and slammed into the floor like the anvil in Looney Tunes.

Except it wasn’t funny. No one was laughing.

My face was most certainly red, and I fought back tears best that I could.

My boss walked out of the room, mumbling about how he shouldn’t have wasted time on me.

Now, it’s easy to focus on the tragic part of this story: how rude and inconsiderate my boss was. About 15 minutes later (after a good cry on a toilet in the women’s bathroom), I took a hard look at my deck. I started googling comparable decks, something that I admittedly should have done that weekend before presenting my pitch.

While my deck wasn’t “total shit,” it certainly could use improvement. The design wasn’t clear, and my language could have been more concise and direct.

In fact, the older and more experienced I’ve become, the more I value criticism.

Achieving indifference to rejection

Sure, the initial shock of a critique *may* still hurt my ego. But over time, it hurts less and less. Instead, I focus on the WHY, the WHAT, and my VALUES.

  • Why did that individual dislike my work?

  • What could I have done differently to avoid that criticism?

  • Do I value their viewpoint, i.e. do I believe that their views are consistent with the views of my target audience?

Truth be told, most people don’t critique. Check out The Mom Test if you don’t believe me. Rob Fitzpatrick shares that when entrepreneurs ask their friends, colleagues, and strangers about an idea or their product, they likely won’t receive honest answers.

From childhood, we are trained to be nice. Being nice sometimes – or often, for some of us – means keeping our opinions to ourselves.

That’s why these days, I value criticism more than compliments. When I meet someone who gives me their honest, unabashed opinion that disagrees with mine in a valuable way, I latch onto them immediately.

Indifference to rejection is a skill that anyone can learn. It simply takes practice and repetition.

Put yourself out there over and over again.

The only way through is through

Vimal and I put ourselves on the line everyday by being entrepreneurs. Even more so, we put ourselves out there by becoming thought leaders. It’s terrifying for me, and as he confessed, he’s scared to.

However, like the childhood story about going on a bear hunt, the only way through is through.

As long as you practice self-improvement and self-care, you will gain more than you could ever dream of by sharing your creativity with the world.

And maybe someday, we will all be indifferent to rejection.

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Startup Story

Run Fast, Turn Left | Tips on Execution

On how execution is what really matters in startupland

We have a saying in track and field, “Run fast, turn left.”

I remember one of my middle school friends making fun of the assistant coach after they said it for the first time.

“So stupid,” he said as he jabbed an elbow into the boy’s arm next to him, trying to sound cool. “What idiot turns right?”

Like many of us in middle school, this boy missed the point in his quest for social acceptance.

If only he’d been truly listening, he would have understood that the meaning behind “Run fast, turn left.” is quite powerful. You could be Usain Bolt – the fastest person in the world – but if you don’t follow the process, you will be disqualified.

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You can have the best idea in the world and an all-star team, but if you can’t execute, nothing else matters.

Someone once told me that I was the “queen of execution” but that I didn’t have what it takes to start a business. Let me tell you: execution is EXACTLY the skill you need to start a business.

From the queen herself, here are a few tips on execution.

See the goal.

If what you’re doing doesn’t get you closer to your goal, then you need to reprioritize quickly. My basketball coach used to say “see the goal” while we did courtside pushups as a way to keep our necks engaged.

I now envision that round hole, glass backboard, mesh net and bright red square every time I do a pushup. Let me give you a work example too.

We initially funded CREx with consulting dollars (I’m a no bullshit person and don’t call this R&D or whatever you’re supposed to do when talking to investors). One of our early consulting opportunities was with a guy that had us redo the deck 8 times, pitch to him twice, and yet, he STILL hadn’t introduced our offering to the executive team. Not to mention that he nickled and dimed us on every little piece of the consulting proposal.

Rather than continuing down this godforsaken (and low margin, if any) rabbit hole, we bowed out.

It was scary to do that because that kind of consulting project paid our bills. Ultimately though, that deal would have cost us more than it benefited us; we would have been in the red on time spent.

We opted instead to see the goal – supporting ourselves with projects that would allow us time to build our SaaS product.

Break big ideas into smaller, tactical pieces.

If you’re an entrepreneur, chances are you have lofty visions. However, you need to be realistic about the time it takes to accomplish pieces of that vision. Focus on what matters most, and then…

Cut, cut, and cut some more.

Get your team together and ask each other over and over again, “Is this feature really necessary?” “Will it impact the user experience significantly if we wait to include it in the next iteration?” 

Cut as much as you can so that you can get the product/feature in your users hands and have real user feedback ASAP.

This is something that Darren Allen, or Daz, does exceptionally well for us at CREx. By focusing on the simplest version of the feature possible, we move quickly while still solving our customers’ problems.

Celebrate the wins.

Starting a company is tough.

Building a product is even tougher.

You will probably get it wrong the first few times, and that’s okay. When you do get it right, go all out and celebrate. Let your team know that you appreciate them and respect their hard work.

In summary, you can be the best at what you do and still not succeed simply because you can’t execute. Focus on execution.

And remember: Run fast, turn left.

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MY COMMITMENT | Never sell or share your data | Provide useful and impactful stories