Maybe some people are inherently gifted with the ability to sell anything. For my cofounder and me, sales was a learned skill. Truth be told, we’re still learning, and I expect that we will be learning and improving for the rest of our careers. We completely lucked into our first customer; my cofounder had been writing blogs about getting data out of Yardi for years, and a prospective customer came to him about providing data integration as a service (heck of a market demand, amiright?!). Landing our second customer was much harder. I’m sharing our experience in the hope that it will help you land your first customer.
There are a few key strategies that worked for us. First, we needed a fully-fledged product to sell. We also needed a good website (the modern-day storefront). Then, we had to sort out a good pricing strategy. Finally, we needed to find people who wanted to buy from us. I’ll walk through each of these steps for you.
Create a Product that People Want to Buy
This should go without saying: you need a product to sell that is 1) serving a real need and 2) at a price point that make customers willing to part with their hard-earned money. I am NOT in the camp of selling a product that you don’t have. In my opinion, this results in stress and confusion for your engineering teams that ultimately leads to poor performance, bad engagement, and ultimately high performers leaving your company.
We will often sell folks on new features or services that we’re currently building. However, unlike many salespeople (because again, we aren’t salespeople by trade), we’re incredibly transparent about our product stage. Plus, if you’re a startup, you need to be up front that you are early stage and looking for a partner to grow with you. Having a good reputation early is critical to your success, and transparency is key to trust. I guarantee that we lost prospects because of our transparency. However, we would have had a lot of churn if we were dishonest. And we don’t roll that way anyway.
Short story is that you need both supply and demand for your company’s product.
Design a Good Website
I absolutely love the book, “Don’t Make Me Think” by Steve Krug. If you’re designing your company website, buy this book. Now. And no, I don’t know the author and am not getting any kickbacks (currently…).
Websites are the modern-day storefronts. Instead of walking down the street to find a product, prospective customers google their questions or needs. If your website ranks high in their results and has an interesting sitemap, then they might just “walk in” and click your company’s link.
Copy outranks site design all day, any day. If your website doesn’t explain what you do well in the first three seconds, then you lost that prospective customer. They’ll go back to their jaunty walk down the proverbial street looking at all the fun, shiny objects.
At CREx, we were fortunate in that we had the skillsets to build websites with good copy in-house. If you don’t have that, then by all means, spend what you can to get good copy and a not-bad looking site.
Define Your Pricing
We screwed up on pricing several times before we got it right. To all of our prospective customers who were our guinea pigs, thank you for your patience. We now know what we are talking about and would love to hit the reset button.
In the real estate tech market, software companies price using all sorts of creative methods. Some of the most common include pricing per square foot, assets under management, per user, per property, and many, many more. We tried each of those methods, and each time, we had difficulty communicating to our customers “why”. Why didn’t we price by some other method? Would it be more expensive for them over time? (Or, often, pricing that way was too expensive today). Ultimately, we chose to price in a way that felt authentic to us.
We figured that if the pricing model was easy for us to understand, then it would be easy for our customers. And you know what? I think we were right. At least, we grew 894% year over year! That ought to count for something.
Moral of the story is to not be shy about trying different pricing models early on. Troubleshoot until you figure out what makes the most sense to you and to your customers.
Find Customers
CREx has never paid for advertising. While we did get our early consulting customers through relationships, our initial SaaS customers came to us. I attribute 1,000% of our success to my cofounder’s content marketing strategy.
Vimal Vachhani wrote quality blog posts on topics that our prospective customers would google. Our website then ranks highly in search results (based on good SEO practices). Once a prospect goes to our website and reads the post, they will be prompted to download a free whitepaper for more information. Any new prospect’s email is automatically added to the CREx subscription list.
This resulted in CREx achieved nearly 1,000 email subscribers over the last year and a half. We now have several free whitepapers available on our CRExchange and CREx Software blogs. We also amped up our LinkedIn presence and created a community for real estate tech users on Slack called CREx Connect. Reach out if you’d like to join.
Sure, it’s more effort to create content regularly that’s good and interesting. It’s also more authentic, and that authenticity will win you more loyal customers. It’s loads better than throwing money like spaghetti at the paid ads wall and hoping something sticks.
Conclusion
It’s not easy to ask strangers and friends to give you money. Yet it’s much easier if you have a good product solving a real problem, a legitimate website, and a solid pricing strategy. Use content marketing to your advantage. If you follow these four recommendations, I guarantee that it will help you land your first customer.
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MY COMMITMENT | Never sell or share your data | Provide useful and impactful stories